Made to order
Every STERK piece is printed and finished only after you order it. Nothing sits in a warehouse. This keeps our patterns available in every size without waste — and it means a little more patience at the start.
- Production: 2–7 business days
- Delivery after dispatch: 3–7 business days within the EU
- Typical total: 5–14 business days
- Customs: no customs fees or import duties on orders delivered within the EU
You will receive a tracking link by email once your order ships.
Please check your size before ordering
Because each piece is made for you individually, we cannot offer free size swaps. Take one minute with our Size Guide before you order — it lists chest and length measurements in centimetres for every size. If you are between two sizes, order the larger one; our cuts sit relaxed.
Still unsure? Email care@sterkstory.com with your usual size and we will recommend one before you buy.
If something is wrong with your order
If your piece arrives damaged, misprinted, or is simply not what you ordered, we replace it free of charge — no cost to you, and you do not need to send anything back.
- Email care@sterkstory.com within 30 days of delivery.
- Include your order number and a clear photo showing the problem.
- We arrange a replacement or a full refund, whichever you prefer.
The same applies if your package is lost in transit — report it within 30 days of the estimated delivery date.
Right of withdrawal (Widerrufsrecht)
As a consumer in the European Union you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This is your statutory right and it applies regardless of the above.
How to withdraw
- Email care@sterkstory.com within 14 days of delivery stating your order number and that you wish to withdraw.
- We reply with the return address. Please do not ship anything before receiving it — our pieces are not produced at our own premises, and a parcel sent to the wrong place cannot be processed.
- Return the item within 14 days of telling us, using a tracked service. Keep your tracking number.
- We refund to your original payment method within 14 days of receiving the return.
Conditions
- Items must be unworn and unwashed, with all original tags attached.
- Return postage is paid by you when withdrawing.
- If the item arrived damaged, defective, or incorrect, we cover everything — see the section above instead.
The full statutory notice, including the model withdrawal form required under German law, is on our Widerrufsbelehrung page.